Earrings are divine! So petite and perfect for sensitive ears, I've had mine in for weeks with no issues.
Re: customer service, I went to buy the earrings on sale, but the price came down so much that it charged me postage which made it more than the original price with free postage. I contacted customer service and their advice was pay more or wait for the sale to end. Just left a bad taste in my mouth.
But again, the earrings are perfection.